Privacy Policy

Last updated: March 30, 2026

SCALEBASE ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services, in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish and EU data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

SCALEBASE
Mallorca, Balearic Islands, Spain
Email: viggo@scalebaseagency.com

2. Data We Collect

We collect the following personal data when you submit our contact form:

  • Name
  • Email address
  • Website URL
  • Service interest (AEO, SEO, or both)
  • Message content

3. Purpose of Processing

We process your personal data for the following purposes:

  • To respond to your enquiries and requests
  • To provide AEO (Answer Engine Optimisation) and SEO services
  • To communicate with you about our services

4. Legal Basis for Processing

We process your personal data on the following legal bases under Article 6 of the GDPR:

  • Legitimate interest (Article 6(1)(f)) — to respond to enquiries submitted through our contact form
  • Consent (Article 6(1)(a)) — by submitting the contact form, you consent to the processing of your data for the stated purposes

5. Data Retention

Contact form submissions are retained for a maximum of 24 months from the date of submission. After this period, your data will be securely deleted. You may request earlier deletion at any time by contacting us.

6. Third-Party Services

Your data is stored securely using Supabase, a cloud-hosted database service. Supabase processes data in accordance with GDPR requirements.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

7. Cookies

Our website uses essential cookies only, which are necessary for the proper functioning of the site. We do not use advertising cookies, tracking cookies, or any third-party analytics cookies.

8. Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights regarding your personal data:

  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — request correction of inaccurate or incomplete data
  • Right to erasure — request deletion of your personal data
  • Right to restriction — request that we limit the processing of your data
  • Right to data portability — request your data in a structured, machine-readable format
  • Right to object — object to the processing of your data based on legitimate interest

9. How to Exercise Your Rights

To exercise any of your rights, please contact us at viggo@scalebaseagency.com. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD).

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

SCALEBASE
Mallorca, Balearic Islands, Spain
Email: viggo@scalebaseagency.com